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Mobile 1’s Field Services Management for Cherwell enables your workforce to reach new levels of productivity through workflow automation, real-time automation and auto-integration with your Cherwell support desk.

Digital Productivity

With our Field Services Management, your mobile workforce can perform faster, enhance customer service capabilities and reduce overall costs with power of paperless productivity. Workforce Mobility for Cherwell gives your organization the competitive edge of The Cloud, enhancing data security without expensive server hardware or operating systems.

Field services management app extends your Service Management systems, like Cherwell, to your mobile iOS and Android tablets. Your technicians and representatives will be capable of instantly accessing, updating, capturing and transmitting data, or caching data when working without network coverage.

You can improve your SLA performance and prevent data breaches by deploying our Field Services Management app to your mobile workforce. Enable your workforce to automate event logging, map client locations, capture client signatures, upload visual proof of work and automatically invoice upon closing their calls.

Cherwell Service Management

We seamlessly integrate with Cherwell’s flexible Service Management backend to streamline your organization’s mobility journey, allowing for direct 24/7 access to vital information, support, patches and security updates from Cherwell without the need for manual development and setup.

For enhanced flexibility and the competitive advantage of complete Enterprise Mobility, you can deploy our insight focused Business Intelligence Dashboard, Mobile Device Management driven by MaaS360, or Location Mapping and Intelligence powered by TomTom.

As a Cherwell Technical Alliance Partner , we are entrusted with maintaining Cherwell’s high standards of service and product excellence.

Our approach to effective IT Asset Management focuses on limiting losses and costs. By understanding what IT assets you have, where they are, who controls them, and who possesses the devices, the true value of your resources will then be known.

Additionally, this clarifies the improvements necessary to optimise your digital enterprise facilities. At Mobile 1, we implement a three-factor approach when serving our customers:

Asset Recording

Effective workflow control can only be implemented when accessible records are available. Potential revenue loss can be high where your IT assets remain unrecorded, and savings can often be generated through effective control of IT assets already deployed.

More than just another record keeping exercise, knowing the full particulars about your IT assets can reveal fundamental information about your business or enterprise organisational structure.

Asset Recording serves to detail the true replacement value of your assets. Adequate records mean that you can acquire proper insurance coverage for your expensive assets. Should you ever need to make insurance claims, Mobile 1 IT Asset Recording assists with streamlining your claim processes.

Asset Auditing

A periodic audit of assets doesn’t just identify missing items. This process provides time for you to understand the condition of your assets and estimate when replacement should be scheduled.

Through Asset Auditing, you will be able to prevent and reduce unexplained asset loss and shrinkage. For example, a simple barcode labels placed on your assets is known to deter casual theft and protect against further asset loss.

Mobile 1 believes that a comprehensive asset register will allow you to recover assets from an employee when he or she leaves your company without fail, ensuring that you remain in control of your IT assets even when your workforce is mobile, remote or decentralised.

Asset Utilisation

The optimal method of extracting maximum value from your IT investments is through effective asset tracking and deployment.

When you are certain assets can be better employed elsewhere in your organisation, Mobile 1 is able to provide IT registration system which back up your hunches with verifiable data.

By investing in IT Asset Management and utilising an asset register, you can increase enterprise accountability and control, reduce costs by reallocating idle assets, eliminate the high error incidence of handwritten record keeping, prevent missed maintenance schedules, and account for lost or misplaced equipment.